Privacy & Security Policy

The website you have entered is operated by or on behalf of Champlain Chocolate Company d/b/a Lake Champlain Chocolates.

Last updated 1/22/2024.

Lake Champlain Chocolates (LCC) is committed to protecting your personal privacy. This Privacy Policy outlines the type of information that is collected by LCC on this website, and how we use and protect it. This Policy also tells you what to do if you do not want your Personal Information collected when you visit our website, and how you can change the information you have already provided to us. This Policy applies only to the LCC website and only to our online information collection and use practices. For example, it does not apply to banners, sweepstakes and other advertisements or promotions we may sponsor or participate in on websites owned by third parties.

Your Consent to This Privacy Policy

By using our website, you signify that you agree with the terms of our current Privacy Policy as posted in this area of the site. If you do not agree with any term in this Policy, please do not provide any Personal Information (defined below) on this site.

If you choose not to provide Personal Information on this site, you may not be able to do certain things, like access particular areas of the site, enter a sweepstakes or contest, place an order, or send us e-mail.

What Information We Collect

As used in this Privacy Policy, "Personal Information" means personally identifiable information. The site you entered may collect some or all of the following types of Personal Information:

  • Your name
  • Street Address
  • Telephone number
  • Email address
  • Credit card information
  • Username
  • Name, addresses, and phone numbers of those persons whom you add to your personal address book (if you choose to create an account)

When you place an order on this site, an account is automatically created for you with the information you provided during checkout. This information is stored, and your account is activated/accessible when you follow email prompts that assist you in creating a password.

Please be assured that LCC will not collect any Personal Information from your visits to our site unless you provide this information voluntarily.

When you provide us with Personal Information, you are authorizing us to use that information in accordance with the terms of this Privacy Policy, which includes your right to limit our use of the Personal Information as described in this Policy (see "Who to Contact" below).

The site you entered may also collect Personal Information from you about a third party (e.g., the site might allow you to send an electronic recommendation or electronic gift card to a friend, in which case we will need that person's e-mail address). Please note that we use such information only for the specified purpose (e.g., to send the recommendation or e-gift card) and we will not contact the third party again by e-mail unless and until the third party contacts us.

How We Use Your Information

When you supply Personal Information at this website, we will use it for the express purpose for which it was collected (e.g., to enter you in a sweepstakes, live customer service assistance or to send your order). It may also be used by us to contact you regarding other products and services which may be of interest to you (including those we may offer jointly with other companies). At any time, however, you may opt out of such future contact (see "Who to Contact" below).

We use some third party services to store information (e.g., email addresses subscribed to our newsletter) and, at times, we may retain third parties to analyze data we collect on our websites, including Personal Information, solely to help us improve our products and our website. In addition, if you order a product or service from us, we may share Personal Information with suppliers and other third parties to allow delivery of such product or service. These suppliers and other third parties are not authorized by us to use your Personal Information in any other way. We may share your personally-identifiable information, including your name, address, email address, as well as a record of any transactions you conduct on our website or offline with us with a third-party advertising partner and its service providers in order to deliver to you banner advertisements and other advertising tailored to your interests when you visit certain websites.

Finally, please note that we will release your Personal Information if required to do so by law, or by search warrant, subpoena, or court order.

How We Use Cookies

You may have heard of "cookies," which are files or pieces of information that are stored by your browser on your computer's hard drive. Once you agree to allow cookies, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

LCC may use cookies to collect other information during your visit to our website, such as the particular site areas you visit and the products or services you buy through our website. We collect this information to better tailor our site and our products to your interests and needs. Cookies may also be used to help speed up your future activities at our sites. For example, a site can recognize that you have provided Personal Information to us and refrain from requesting the same information a second time.

Most browsers are initially set to accept cookies. If you'd prefer, you can set yours to refuse cookies or to alert you when cookies are being sent. Refusal of cookies at the site you entered may result in an inability to visit certain areas of the site or to receive personalized information when you visit the site. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

In addition, we are constantly trying to improve how we promote our websites. To help us do this, we may measure the effectiveness of our web presence by determining what you clicked on to get to our site. Site measurement statistics may be used to personalize your website experience, as well as to evaluate — anonymously and in the aggregate — statistics about usage of the website. Information about your computer, such as your IP address (a number assigned to your computer whenever you surf the Internet), the type of Internet browser you are using and the type of computer operating system you are using may also be collected and linked to your Personal Information. This is to ensure that our websites present the best web experience for visitors, and that they are an effective information resource.

Some of the pages you visit may also collect information through the use of pixel tags (also called clear gifs) that may be shared with third parties which directly support LCC's promotional activities and website development. For example, website usage information about visitors to our website may be shared with our third-party advertising agency in order to better target Internet banner advertisements on other websites. The information collected through the use of these pixel tags is not, however, personally identifiable, although it could be linked to your Personal Information.

Finally, we may supplement the information that you provided us with other information that we receive from third parties. We do this for marketing purposes in order to provide more targeted products and services to meet your needs.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information by using our Contact Information below.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please email us this request using our Contact Us information below.

If you believe that any information we are holding on you is incorrect or incomplete, please see "Who to Contact" below. We will promptly correct any information found to be incorrect.

List of Cookies We Collect

fornax_anonymousId BigCommerce sets this cookie to track user's behavior on the website and also used for internal analytics.
athena_short_visit_id This cookie is provided by BigCommerce for analytical purposes concerning site visitors.
Shopper-Pref User preferences.
XSRF-TOKEN Wix set this cookie for security purposes.
SHOP_SESSION_TOKEN Representation of the user session.
ajs_user_id This cookie is set by Segment to help track visitor usage, events, target marketing, and also measure application performance and stability.
ajs_group_id This cookie is set by Segment to track visitor usage and events within the website.
ajs_anonymous_id This cookie is set by Segment to count the number of people who visit a certain site by tracking if they have visited before.
ajs_user_traits This cookie helps maintain attributes of the currently tracked user.
ajs_group_properties Used to collect the user's organization properties such as company name.
STORE_VISITOR This cookie is used to set an ID for the visitor. This serves to count the number of specific visitors to the Website.
_hjSessionUser_* Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.
_hjFirstSeen Hotjar sets this cookie to identify a new user’s first session. It stores the true/false value, indicating whether it was the first time Hotjar saw this user.
_hjIncludedInSessionSample_1277092 This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit.
_hjSession_* Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.
_hjAbsoluteSessionInProgress Hotjar sets this cookie to detect a user's first pageview session, which is a True/False flag set by the cookie.
__kla_id Klaviyo sets this cookie to collect information on the visitor’s behavior. This information is used for internal analytics and to optimise the website. It also registers if the visitor has subscribed to a news letter.
klaviyoPagesVisitCount NA
klaviyoOnsite Klaviyo sets this cookie to track the browsing activity of "known browsers" (i.e. browsers that have visited, engaged, and been identified).
cart-quantity NA
yotpo_pixel Contains data on the latest products viewed by the visitor. Used for internal statistics.
_sp_id.* Snowplow sets this cookie to store user information that is created when a user first visits a site and is updated on subsequent visits.
_sp_ses.* Snowplow sets this cookie to store user information that is created when a user first visits a site and is updated on subsequent visits. This cookie is used to present the visitor with relevant content and advertisement.
lastVisitedCategory This cookie is used to determine when the visitor last visited the different subpages on the website.
_ga_* Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
ga-audiences Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites
_gid Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.
_gat Google Universal Analytics sets this cookie to restrain request rate and thus limit data collection on high-traffic sites.
_ga Contains a unique identifier used by Google Analytics to determine that two distinct hits belong to the same user across browsing sessions.
ln_or Linkedin sets this cookie to registers statistical data on users' behaviour on the website for internal analytics.
li_sugr LinkedIn sets this cookie to collect user behaviour data to optimise the website and make advertisements on the website more relevant.
bcookie LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs.
lidc LinkedIn sets the lidc cookie to facilitate data center selection.
UserMatchHistory LinkedIn sets this cookie for LinkedIn Ads ID syncing.
AnalyticsSyncHistory Linkedin set this cookie to store information about the time a sync took place with the lms_analytics cookie.
bscookie LinkedIn sets this cookie to store performed actions on the website.
li_gc Linkedin set this cookie for storing visitor's consent regarding using cookies for non-essential purposes.
_fbp Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website.
ar_debug Used by Pinterest. Enable/disable attribution report debugging. Attribution reporting is a Google Privacy Sandbox feature to measure conversions without third-party cookies.
_pin_unauth Pinterest set this cookie to group actions for users who cannot be identified.
_pinterest_ct_ua Is identical to _pin_unauth, but as a third party cookie.
debug NA
is_eu Determines whether the user is from the EU.
HBLID Visitor identifier for Olark (Chat Session)
WCSID Session identifier for Olark (Chat Session)
OLFSK Storage identifier for Olark (Chat History)
_OKGID Group Id for the Visitor (Chat)
_oklv Cookie set by Olark Live Chat software, which provides functionality for websites to engage in instant messaging communication with visitors. Used to improve caching of software.
_ok Cookie set by Olark Live Chat software, which provides functionality for websites to engage in instant messaging communication with visitors. Contains a site identifier, used for security purposes.
_okbk Cookie set by Olark Live Chat software, which provides functionality for websites to engage in instant messaging communication with visitors. Contains software state information.
_okdetect Cookie set by Olark Live Chat software. Used for detecting when storage contexts have changed due to things like ssl or host transitions (helps maintain your chat across pages).
sa-user-id Stack Adapt advertising first-party cookie. Used by Stack Adapt to track visits across websites to deliver a series of advertisement products such as real time bidding from third party advertisers.
sa-user-id-v2 Stack Adapt advertising first-party cookie. Used by Stack Adapt to track visits across websites to deliver a series of advertisement products such as real time bidding from third party advertisers.
sa-user-id-v3 To be able to unique identify a user for retargeting, conversion, or look-a-like purposes.
lastExternalReferrer Detects how the user reached the website by registering their last URL-address.
lastExternalReferrerTime Detects how the user reached the website by registering their last URL-address.

Security of Information

We take reasonable precautions to keep your Personal Information secure. All personally identifiable information is subject to restricted access to prevent unauthorized access, modification, or misuse.

Changes in Our Policy

LCC reserves the right to change or remove this Privacy Policy at our discretion. We will post any new policy here and we encourage you to visit this area frequently to stay informed.

Who to Contact

Please write to us at or at Lake Champlain Chocolates, 290 Boyer Circle, Williston, VT 05495, or call us at 802-864-1808 if you have any comments or questions about this Privacy Policy or to report any violations of the Privacy Policy. We will respond to you within 24 to 48 business hours in most cases.

California Consumer Privacy Act (CCPA)

Lake Champlain Chocolates complies with the California Consumer Privacy Act (CCPA).

For business purposes, Lake Champlain Chocolates may collect personal information and use or disclose personal information. Please see "What Information We Collect" above, in our Privacy Policy.

If you are a resident of the state of California, your rights under the California Consumer Privacy Act (CCPA) are as follows:

Right to Know
The right to request that we disclose what personal data is collected, used, shared, or sold about you (for the prior 12-month period) and the reason why personal information is used. Please use the "Who to Contact" info above.

Right to Delete
The right to delete information that pertains to you personally.

We will not discriminate against you for exercising any of your CCPA rights.

Right to Opt-Out of the Sale of Personal Information
The right to request the discontinuation of selling your personal data.

Right to Correct
The right to correct inaccurate personal information about you.

Right to Limit
The right to limit the use and disclosure of sensitive personal information collected about you.

Do Not Sell My Personal Information
You have the right to request that we not sell or share any personal information we collect. To exercise your right to opt-out, please email or call us at 802-864-1808.