Frequently Asked Questions

Ordering FAQs

Have a question about ordering that you don't see here? Submit your question to us using our General Request form, or call us toll-free at 1.800.465.5909.

  • Do you offer quantity discounts?
  • Do you ship chocolate outside of the United States?
  • I want to ship to an address in the United States, but I live in another country. Can I still order?
  • Do you make custom gift baskets and chocolates?
  • Do you offer gift cards?
  • Where can I find [ ______ ] near me?

Chocolate FAQs

  • How can I tell if my chocolate is past its date of optimal freshness?
  • What kind of chocolate do you use?
  • What is the percent of cocoa in your chocolates?
  • Are any of your chocolates kosher? Are they pareve?
  • Are any of your products vegan?
  • Do you have sugar free chocolates?
  • Is your chocolate alkalized?
  • What flavors are in my box of chocolates?
  • Do your chocolates have allergens in them such as soy, peanuts, tree nuts, dairy, and gluten?
  • Does your chocolate contain caffeine?
  • What is your position on transparency?
  • Are your finished chocolates fair trade certified?
  • Are Lake Champlain Chocolates organic?
  • How are you addressing GMOs?
  • Are there heavy metals in dark chocolate?

Shelf Life of Our Products - Listed by Type:

Our chocolates are best when enjoyed within 2 weeks of receiving. If you need to keep your chocolates for longer, please follow our guidelines for how to properly store chocolate.

  • Truffles & Chocolate Gift Boxes
  • Chocolate Bars, Squares & Coins
  • Five Star Bars®
  • Chocolates of Vermont
  • Hot Chocolate
  • Snack Bites
  • Filled Hearts, Eggs, Leaves & Bonbons
  • Handcrafted Specialties
  • Chocolate Snowmen, Santas, Bunnies, Turkeys & Frogs
  • Chocolate Dipped Fruit
  • Sauces
  • Marshmallows