Frequently Asked Questions

 

Ordering FAQs

Have a question about ordering that you don't see here? Submit your question to us using our General Request form, or call us toll-free at 1.800.465.5909.

Do you offer quantity discounts?
Yes, when you order $500.00 or more. The discounts are as follows:
  • $500 to $1,000 . . . . . . . .5% total discount
  • $1,000 to $2,500 . . . . . .10% total discount
  • $2,500 or more . . . . . . .15% total discount

Discounts are calculated on the total product, excluding tax and shipping charges.

Do you ship chocolate outside of the United States?
We limit our shipments to the 50 United States. Our experiences with international gift taxes and customs delays as well as refused and returned packages have forced us to institute this policy. Chocolate can also melt in transit, and this is more likely when shipped outside the United States.
I want to ship to an address in the United States, but I live in another country. Can I still order?
Absolutely! Place your order online, or call our Customer Service Center at 1-800-465-5909 and we will be happy to help you!
Do you do make custom gift baskets and chocolates?
For large volume orders, we can tie a customer-supplied ribbon or sticker, or include a customer-supplied item within one of our baskets. Lead time runs 3-6 weeks from time of approval. Contact our corporate sales department at corpsales@lakechamplainchocolates.com for more information.
Do you offer gift cards?
We do not offer gift cards at this time. If you’re stumped for what to give your recipient, try one of our best-selling chocolate gifts. You will find something to please everyone — truffles, English Toffee, peanut butter chocolates, and more.
Where can I find [ ______ ] near me?
Our chocolates are sold at over 2,000 specialty stores across the U.S. Our Store Locator allows you to search for a reseller near you. Product selection varies by store — so if you have a particular item in mind, it’s a good idea to call ahead and ask if they carry it. And remember, you can always order your chocolate online right here, for shipment to all 50 states!
Chocolate FAQs
How can I tell if my chocolate is past its date of optimal freshness?
For optimal enjoyment, we recommend eating your chocolates within 2 weeks of receiving them.

A "best by" date on each package let's know you when to enjoy the chocolates by. This is printed near the nutritional information (its exact location will vary by product). Note: for hot chocolate products, it’s printed on the bottom of the canister.

For the few products that do not have a "best by" date printed on them, you will find a five-digit “batch code”. Here is how to read the five-digit batch code: the first two digits are the year, and the next three digits are the numbered day of that year. For example, a batch code of “18001” means the product was made on January 1, 2018, while a batch code of “17364” translates to a production date of December 30, 2017.

Once you know the date of production, refer to the recommended shelf-life guidelines below.
What kind of chocolate do you use?
Lake Champlain Chocolates is a third-tier chocolate maker, which means we purchase chocolate as a finished ingredient from various suppliers. The cacao beans used to make our chocolate are grown primarily in Latin America. Our chocolatiers melt and temper the finished chocolate, then add Vermont butter, cream, honey, and maple syrup to create our irresistible line of chocolates, confections, and gifts. 

Please read our other FAQs in this section to learn more about LCC’s position on transparency and fair trade. And we also invite you to learn all about how chocolate is made.
What is the percent of cocoa in your chocolates?
Our standard milk chocolate has 38% cocoa, while our dark chocolates range from 57% to 80% cocoa. Read our What is Cacao page to learn more about cocoa percentage and what it all means.
Are any of your chocolates kosher? Are they pareve?
Our dark chocolate is both kosher and milk-free, containing only cocoa mass, sugar, cocoa butter (which is not a milk derivative), and vanilla. We do not add milk to our dark chocolate. All dark chocolate, dark chocolate mint, dark chocolate & raspberries, and dark chocolate & almodns items (bars, hearts, squares, and coins) are dairy-free. *Please note: these items are manufactured in the same factory, and with the same equipment, as our products which contain milk products. Equipment is throughly cleaned between products, but we cannot guarantee that any product is entirely free of minute traces of dairy. This prevents our products from being pareve. 

All of our products are certified Star-D Kosher by the National Council of Young Israel in affiliation with Star-K Kosher Certification, with the exception of our hot chocolate and unsweetened cocoa (which are certified by the Orthodox Union), and our marshmallows (which are not kosher certified). You may check the full listing of our Kosher products on the Star-K website.
Are any of your products vegan?
Our dark chocolate is milk-free, containing only cocoa mass, sugar, cocoa butter (which is vegan), and vanilla. Learn more about what vegan chocolate is and shop our complete list of vegan chocolates. *Please note that these items are all manufactured in the same factory, and with the same equipment, as our products which contain milk products. Equipment is throughly cleaned between products, but we cannot guarantee that any product is entirely free of minute traces of dairy.
Do you have sugar free chocolates?
Unsweetened Cocoa is our only sugar-free product. Our chocolates are produced with only the best ingredients, never with artificial sweeteners or preservatives. If you are looking for chocolates with a lower sugar content, shop our extra-dark chocolates. As a general rule, the higher the cocoa content in chocolate, the lower the sugar content. Therefore, dark chocolate contains far less sugar than milk chocolate. We currently offer dark chocolate bars containing anywhere from 57% to 80% cocoa content.
Is your chocolate alkalized?
The alkali process, or Dutch Process, is used to neutralize the acidity normally found in chocolate. The process produces a powder with no cocoa butter by pressing the pure cacao paste at very high pressure to produce a fat free powder. Our dark chocolate and hot chocolates are made using alkalized cocoa. For more on chocolate terminology, visit our Chocolate Terms page.
Do your chocolates have allergens in them such as soy, peanuts, tree nuts, dairy, and gluten?
Most of our chocolates contain non-GMO soy lecithin. Our hot chocolates and organic chocolate bars have no soy added, with the exception of the following bars: Milk Chocolate Peanut Butter, Creamy Coconut, Passion Fruit, Dark Chocolate Peanut Butter, It's Hot, Honey®, and Banana Caramel.

Some of our products contain peanuts, tree nuts, dairy, soy, and/or wheat (gluten); it varies by product and we do not guarantee that any are entirely free of trace amounts of these allergenic ingredients. All of our chocolates are manufactured in the same factory with shared equipment and utensils, posing the risk of allergen cross-contact. Good Manufacturing Practices (GMPs) are employed to minimize any potential allergen cross-contact between products.

We are happy to assist you with any questions concerning the ingredients or nutritional information for any of our chocolates. Please email info@lakechamplainchocolates.com for assistance.
Does your chocolate contain caffeine?
Our hot cocoa contains 5 milligrams of caffeine in each 8-ounce serving. For comparison, a 5-ounce cup of coffee has about 47-164 milligrams of caffeine. Our Mocha Hot Chocolate contains slighly more with 8.65 milligrams of caffeine in each 8-ounce serving.

One ounce of our dark chocolate bar contains 20 milligrams of caffeine, while one ournce of our milk chocolate bar contains 6 milligrams of caffeine.
What is your position on transparency?
We believe in the right of every customer to know what’s in their food, and how it’s produced. Since 1983, Lake Champlain Chocolates has been committed to sustainable agriculture, pursuing direct relationships with farmer-producers for our cream, butter, honey, and maple syrup.  

And for 35 years, our mission has also been rooted in caring for our communities. Staying true to that mission means providing our customers with the enhanced transparency they seek, which is why Lake Champlain Chocolates is taking concrete steps toward that goal. As a Certified B Corporation® we believe that our chocolates should be not only the best in the world, but the best for the world. That is why 100% of the chocolate we use is fair trade certified. Learn more about us, our sourcing practicies, and why fair trade chocolate is so important.
Are your finished chocolates fair trade certified?
Achieving Fair for Life certification for a finished product is an additional, rigorous process, above and beyond the use of fair trade chocolate. Products that have earned this certification are recognized by the placement of the Fair for Life icon on the packaging.

Look for this mark on your favorite LCC products:

Fair for Life logo - Orange Fair for Life logo - B&W

Additionally, our hot chocolates and Five Star Bars® are certified by Fair Trade USA. Look for this icon on the package:

Fair Trade USA logo
Are Lake Champlain Chocolates organic?
We’re proud to offer a wide array of premium organic chocolates, all of them certified USDA organic by Quality Assurance International (QAI).
How are you addressing GMOs?
At Lake Champlain Chocolates, the quality of ingredients has always been paramount. We produce a wide selection of certified organic chocolates and confections, which are by definition GMO-free. The use of genetic engineering, or genetically modified organisms (GMOs), is prohibited in organic products. No matter where it was grown, if a product has the USDA Organic label on it, then it was not produced with GMOs.

Soy and corn comprise the highest percentage of genetically modified crops in the U.S., but our customers can be confident that the soy lecithin in our chocolates is non-GMO — even for those products which are not organic certified. In addition, our best-selling milk and dark chocolate sea salt caramels are made with organic rice syrup.
Do you test for lead and cadmium?
There are naturally occurring elements in the soil that can be found in trace amounts in virtually all foods including fish, meats, grains, fruits and vegetables. The FDA and other health authorities have determined that these trace amounts of naturally occurring heavy metals in foods are unavoidable and present no public health risk. Our cacao suppliers provide documented evidence that lead and cadmium levels meet or exceed the requirements set by the FDA, EU Commission Regulation, and Codex Alimentarius and there is no process at our factory that contributes to lead or cadmium levels in chocolate. For more information please read our response to lead and cadmium.
Shelf Life of Chocolate - Listed by Type:

Our chocolates are best when enjoyed within 2 weeks of receiving. If you need to keep your chocolates for longer, please follow our guidelines for how to properly store chocolate.

Truffles & Chocolate Gift Boxes
  • All Flavors - 3 months
Chocolate Bars, Squares & Coins
  • Solid Dark Chocolate - 20 months
  • Solid Milk Chocolate - 16 months
  • Solid White Chocolate - 4 months
  • With Mint - 12 months
  • With Nuts, Dried Fruit, or Toffee - 9 months
  • With Caramel, Cream, or Peanut Butter Filling - 6 months
Five Star Bars®
  • All Flavors - 6 months
Chocolates of Vermont
  • Honey Caramel - 4 months
  • Evergreen Mint - 12 months
  • Maple Crunch - 4 months
  • Green Mountain - 6 months
Hot Chocolate
  • All Flavors - 18 months
Filled Hearts, Eggs, Leaves & Bonbons
  • All Flavors - 6 months
Handcrafted Specialties
  • Almond Butter Crunch - 2 months
  • Sea Salt Caramels - 5 months
  • Apple Cider Caramels - 6 months
  • Caramel Clusters - 4 months
  • Peanut Butter Chocolates - 6 months
  • Bark - 2 months
Chocolate Dipped Fruit
  • Orange Peels - 2 months
  • Apricots - 3 months
Marshmallows
6 weeks