Frequently Asked Questions
Have a question about ordering that you don't see here? Submit your question to us using our General Request form, or call us toll-free at 1.800.465.5909.
- $500 to $1,000 . . . . . . . .5% total discount
- $1,000 to $2,500 . . . . . .10% total discount
- $2,500 or more . . . . . . .15% total discount
Discounts are calculated on the total product, excluding tax and shipping charges.
A "best by" date on each package let's know you when to enjoy the chocolates by. This is printed near the nutritional information (its exact location will vary by product). Note: for hot chocolate products, it’s printed on the bottom of the canister.
For the few products that do not have a "best by" date printed on them, you will find a five-digit “batch code”. Here is how to read the five-digit batch code: the first two digits are the year, and the next three digits are the numbered day of that year. For example, a batch code of “18001” means the product was made on January 1, 2018, while a batch code of “17364” translates to a production date of December 30, 2017.
Once you know the date of production, refer to the recommended shelf-life guidelines below.
Please read our other FAQs in this section to learn more about LCC’s position on transparency and fair trade. And we also invite you to learn all about how chocolate is made.
All of our products are certified Star-D Kosher by the National Council of Young Israel in affiliation with Star-K Kosher Certification, with the exception of our hot chocolate and unsweetened cocoa (which are certified by the Orthodox Union), and our marshmallows (which are not kosher certified). You may check the full listing of our Kosher products on the Star-K website.
Some of our products contain peanuts, tree nuts, dairy, soy, and/or wheat (gluten); it varies by product and we do not guarantee that any are entirely free of trace amounts of these allergenic ingredients. All of our chocolates are manufactured in the same factory with shared equipment and utensils, posing the risk of allergen cross-contact. Good Manufacturing Practices (GMPs) are employed to minimize any potential allergen cross-contact between products.
We are happy to assist you with any questions concerning the ingredients or nutritional information for any of our chocolates. Please email email@example.com for assistance.
One ounce of our dark chocolate bar contains 20 milligrams of caffeine, while one ournce of our milk chocolate bar contains 6 milligrams of caffeine.
And for 35 years, our mission has also been rooted in caring for our communities. Staying true to that mission means providing our customers with the enhanced transparency they seek, which is why Lake Champlain Chocolates is taking concrete steps toward that goal. As a Certified B Corporation® we believe that our chocolates should be not only the best in the world, but the best for the world. That is why 100% of the chocolate we use is fair trade certified. Learn more about us, our sourcing practicies, and why fair trade chocolate is so important.
Look for this mark on your favorite LCC products:
Additionally, our hot chocolates and Five Star Bars® are certified by Fair Trade USA. Look for this icon on the package:
Soy and corn comprise the highest percentage of genetically modified crops in the U.S., but our customers can be confident that the soy lecithin in our chocolates is non-GMO — even for those products which are not organic certified. In addition, our best-selling milk and dark chocolate sea salt caramels are made with organic rice syrup.
Our chocolates are best when enjoyed within 2 weeks of receiving. If you need to keep your chocolates for longer, please follow our guidelines for how to properly store chocolate.
- All Flavors - 3 months
- Solid Dark Chocolate - 20 months
- Solid Milk Chocolate - 16 months
- Solid White Chocolate - 4 months
- With Mint - 12 months
- With Nuts, Dried Fruit, or Toffee - 9 months
- With Caramel, Cream, or Peanut Butter Filling - 6 months
- All Flavors - 6 months
- Honey Caramel - 4 months
- Evergreen Mint - 12 months
- Maple Crunch - 4 months
- Green Mountain - 6 months
- All Flavors - 18 months
- All Flavors - 6 months
- Almond Butter Crunch - 2 months
- Sea Salt Caramels - 5 months
- Apple Cider Caramels - 6 months
- Caramel Clusters - 4 months
- Peanut Butter Chocolates - 6 months
- Bark - 2 months
- Orange Peels - 2 months
- Apricots - 3 months