Factory Tours

Planning a trip to Vermont? We’ d love to show you around. Visit our flagship store to watch our master chocolatiers craft extraordinary chocolate right before your eyes. Learn how chocolate is made, where it comes from, and what makes our chocolates so delicious. And while you’re here, enjoy the sample of the day, browse our current offerings or sit with friends in our café for hot chocolate, espresso or ice cream.

Address & Contact

750 Pine Street Burlington, VT 05401
(802) 864-1807

Holding a tray of handcrafted chocolate cherries

depositing chocolate on a bed of caramel and nuts

Free Factory Tours

Our through-the-window tour is free and informative, with plenty of chocolate to taste! Lake Champlain Chocolates’ tour is seated- no walking involved! Sit back, relax, and enjoy the ultimate chocolate experience. Then indulge your sweet tooth with a stop at our café to try some of America’s best hot chocolate or our award-winning ice cream.

Chocolate is typically produced Monday-Friday; however there can be changes in the production schedule without notice. Please note that during the peak season of summer, tours do fill to capacity, so please arrive early.

Tour Schedule
Monday-Friday, 10am-2pm (tours on the hour)
Self-Guided Tours after 3pm

Free Chocolate Tastings

Slow down and savor the moment. Every Saturday and Sunday from 11am-4pm we offer a free tasting experience that is fun for the whole family. Discover the flavor profiles of four chocolates with a chocolate tasting guide, and enter a raffle to win a free gift of chocolate!

Tasting Details
Saturday & Sunday, 11am to 4pm

A group of people learning how to taste chocolate

a display of truffles

Visit Our Stores

Vermont is extraordinary. If you are lucky enough to be in our great state, be sure to visit at least one of our three chocolate retail stores.

Visit Us

Chocolate Factory FAQs

Sign up for tours in person at our store. Please plan to arrive at least 10 minutes early. During peak summer months, tours fill quickly.

Where does the tour take place?
The tour takes place on an observation deck that looks directly onto the production floor of our factory at 750 Pine Street in Burlington, Vermont.
How much does the tour cost?
It’s free! Please note: Since this activity is offered on a first-come, first-served basis, plan to arrive early. We are a very popular attraction in the summer! (We recommend arriving in the morning to sign up for an afternoon tour, then catch lunch or plan another activity during the wait.)
How long is the tour?
The tour lasts approximately 25-30 minutes, depending on what the factory is making at the time of your visit and questions from the group.
How often do tours run?
Tours run year-round and are offered weekdays on the hour. Starting times are 11am, 12pm, 1pm, and 2pm. From mid-June through mid-October we also offer a 10am tour. Upon arriving, look for a sign at the back of the store to sign up for a tour. Note: You can also take a self-guided tour anytime there is not a regular tour or other event happening on the observation deck.
What happens on the tour?
During the tour you will get a direct view of the factory floor as a tour guide explains our company’s history, the cacao-to-chocolate process, and what is happening in the factory. The tour incorporates a slideshow of images, props to pass around, a chocolate tasting, a short factory video, and a final sample. This seated, lecture-format tour lasts about 25-30 minutes.
Is the tour good for kids?
While everyone is welcome on the tour, we find that it is best suited for visitors ages 7 and up. If you have young children, the self-guided tour may be a better option.
How do I sign up for a tour?
Upon arriving, look for a sign at the back of the store to sign up for a tour. The tour ambassador will give each member of your group a sticker to reserve your seats on the tour. These stickers are your tickets!
Please note: Since this activity is offered on a first-come, first-served basis, plan to arrive early. We are a very popular attraction in the summer! (We even recommend that you arrive in the morning to sign up for an afternoon tour, then catch lunch or plan another activity during the wait.)
Can I sign up for a tour over the phone?
No, we ask that you come to the store to check in and get your tickets in person.
Can I bring a large group for a tour?
Since the tours are first-come, first-served, there is no guarantee that there will be tickets for everyone in a large group. For this reason, we offer private, scheduled tours for groups of 15 or more people (35 person maximum capacity).
If you would like to schedule a private tour, please email shart@lakechamplainchocolates.com. We require that you make your request at least 72 hours in advance of your desired visit. In your message, include as much information you can about the size of the group, date and time of desired visit, and any special accommodations that may be necessary. We will do our best to schedule your private tour on the date you request but some flexibility is appreciated. Please note: Your tour is not scheduled until you have received a confirmation phone call or email.
Do you have any accommodations for people with special needs?
Our observation deck is handicap accessible. The tours are given in English, and the factory video does offer closed captions. If you have questions or concerns, please contact us and we will do our best to arrange a great visit for you.

Testimonials.

The world’s finest chocolate…
— The Boston Globe Magazine
Some of the best chocolate in the country.
— New York Times

Pine Street Store Details