Factory Tours

The tour takes place on an observation deck that looks directly onto the production floor of our factory at 750 Pine Street in Burlington, Vermont.

It’s free! Please note: Since this activity is offered on a first-come, first-served basis, plan to arrive early. We are a very popular attraction in the summer! (We recommend arriving in the morning to sign up for an afternoon tour, then catch lunch or plan another activity during the wait.)

The tour lasts approximately 25-30 minutes, depending on what the factory is making at the time of your visit and questions from the group.

Tours run year-round and are offered weekdays on the hour. Starting times are 11am, 12pm, 1pm, and 2pm. From mid-June through mid-October we also offer a 10am tour. Upon arriving, look for a sign at the back of the store to sign up for a tour. Note: You can also take a self-guided tour anytime there is not a regular tour or other event happening on the observation deck.

During the tour you will get a direct view of the factory floor as a tour guide explains our company’s history, the cacao-to-chocolate process, and what is happening in the factory. The tour incorporates a slideshow of images, props to pass around, a chocolate tasting, a short factory video, and a final sample. This seated, lecture-format tour lasts about 25-30 minutes.

While everyone is welcome on the tour, we find that it is best suited for visitors ages 7 and up. If you have young children, the self-guided tour may be a better option.

Upon arriving, look for a sign at the back of the store to sign up for a tour. The tour ambassador will give each member of your group a sticker to reserve your seats on the tour. These stickers are your tickets!
Please note: Since this activity is offered on a first-come, first-served basis, plan to arrive early. We are a very popular attraction in the summer! (We even recommend that you arrive in the morning to sign up for an afternoon tour, then catch lunch or plan another activity during the wait.)

No, we ask that you come to the store to check in and get your tickets in person.

Since the tours are first-come, first-served, there is no guarantee that there will be tickets for everyone in a large group. For this reason, we offer private, scheduled tours for groups of 15 or more people (35 person maximum capacity).
If you would like to schedule a private tour, please email rcohen@lakechamplainchocolates.com. We require that you make your request at least 72 hours in advance of your desired visit. In your message, include as much information you can about the size of the group, date and time of desired visit, and any special accommodations that may be necessary. We will do our best to schedule your private tour on the date you request but some flexibility is appreciated. Please note: Your tour is not scheduled until you have received a confirmation phone call or email.

Our observation deck is handicap accessible. The tours are given in English, and the factory video does offer closed captions. If you have questions or concerns, please contact us and we will do our best to arrange a great visit for you.