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stack of unwrapped Five Star Bars

Frequently Asked Questions

Trying to figure out if that chocolate you stashed away a couple months ago is still good? Or maybe you want to order a gift for a friend and have questions about shipping or gift cards. Chances are, you’ll find your answer (and more) here.

Shipping Information

There's nothing worse than opening a gift box to discover all that remains is a puddle of melted chocolate. That's why our team takes extra-special care in packaging and shipping your order to make sure that it arrives in perfect condition every time, guaranteed.

packing a box of chocolates to ship
sea salt caramels with a mug of coffee

Account Information

Need to track an order? Can't remember extactly what you sent last year to your mom for her birthday that she loved so much? Want to send a list of your favorites as a hint to your signficant other? Simply log-in to your account to see all of your order information and more.

Return Policy

Your pursuit of an extraordinary chocolate moment starts here - with handcrafted chocolates fresh from Vermont. If you are not completely satisfied with your purchase of Lake Champlain Chocolates, simply return it.

closeup of chocolate truffles on granite table