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![stack of unwrapped Five Star Bars](https://cdn11.bigcommerce.com/s-oyt6pom1dt/product_images/uploaded_images/five-star-bar-stack.jpg)
Frequently Asked Questions
Trying to figure out if that chocolate you stashed away a couple months ago is still good? Or maybe you want to order a gift for a friend and have questions about shipping or gift cards. Chances are, you’ll find your answer (and more) here.
Shipping Information
There's nothing worse than opening a gift box to discover all that remains is a puddle of melted chocolate. That's why our team takes extra-special care in packaging and shipping your order to make sure that it arrives in perfect condition every time, guaranteed.
![packing a box of chocolates to ship](https://cdn11.bigcommerce.com/s-oyt6pom1dt/product_images/uploaded_images/shipping1.jpg)
![sea salt caramels with a mug of coffee](https://cdn11.bigcommerce.com/s-oyt6pom1dt/product_images/uploaded_images/my-chocolate-moment.jpg)
Account Information
Need to track an order? Can't remember extactly what you sent last year to your mom for her birthday that she loved so much? Want to send a list of your favorites as a hint to your signficant other? Simply log-in to your account to see all of your order information and more.
Return Policy
Your pursuit of an extraordinary chocolate moment starts here - with handcrafted chocolates fresh from Vermont. If you are not completely satisfied with your purchase of Lake Champlain Chocolates, simply return it.
![closeup of chocolate truffles on granite table](https://cdn11.bigcommerce.com/s-oyt6pom1dt/product_images/uploaded_images/truffles-on-granite.jpg)