Frequently Asked Questions
- Do you offer quantity discounts?
- I want to ship to an address in the United States, but I live in another country. Can I still order?
- Do you do make custom gift baskets and chocolates?
- Do you ship chocolate outside of the United States?
- What kind of chocolate do you use?
- How long will my chocolate last?
- Do your chocolates have allergens in them such as soy, nuts, dairy, and gluten?
- Do your chocolates contain hydrogenated oils?
- What is the percent of cocoa in your chocolates?
- Are any of your chocolates kosher? Are they pareve?
- Are any of your products vegan?
- Do you have sugar free chocolates?
- Does your chocolate have caffeine?
- Is your chocolate alkalized?
- What is your position on transparency?
- What steps is LCC taking toward full transparency and ethical sourcing?
- What is LCC’s role in the supply chain?
- Is the chocolate you purchase fair trade?
- Are your finished chocolates fair trade certified?
- Are Lake Champlain Chocolates organic?
- How are you addressing GMOs?
- Do you use refined sugar?
- What is the nutritional information for your 5 Star Bars?
Yes, when you order $500.00 or more. The discounts are as follows:
- $500 to $1,000 . . . . . . . .5% total discount
- $1,000 to $2,500 . . . . . .10% total discount
- $2,500 or more . . . . . . .15% total discount
Absolutely! Call our Customer Service Center at 1-800-465-5909 and we will be happy to help you!
For large volume orders, we can tie a customer-supplied ribbon or sticker, or include a customer-supplied item within one of our baskets. Lead time runs 3-6 weeks from time of approval. Contact our corporate sales department at firstname.lastname@example.org for more information.
We limit our shipments to the 50 United States. Our experiences with international gift taxes and customs delays as well as refused and returned packages have forced us to institute this policy. Chocolate can also melt in transit, and this is more likely when shipped outside the United States.
Have a question about ordering that you don't see here? Submit your question to us using our General Request form, or call us toll-free at 1.800.465.5909.
Lake Champlain Chocolates is a third-tier chocolate maker, which means we purchase chocolate as a finished ingredient from various suppliers. The cocoa beans used to make that chocolate are grown primarily in West Africa, Dominican Republic, and Peru. Our chocolatiers melt and temper the finished chocolate, then add Vermont butter, cream, honey, and maple syrup to create our irresistible line of chocolates, confections, and gifts.
Please read our other FAQs to learn more about LCC’s position on transparency and fair trade.
When properly stored, solid milk chocolate will last approximately nine months and solid dark chocolate will last approximately one year. Filled chocolates, such as truffles and pralines, will last approximately two to four months.
All of our chocolates contain soy lecithin. The only exceptions are our cocoa products. Some of our products contain nuts, dairy, and gluten. It varies by product. We cannot guarantee that any of our products are entirely free of trace amounts of these ingredients. All of our chocolates are manufactured in the same factory with the same equipment, which could pose the risk of cross-contamination. We will be happy to assist you with the ingredients or nutritional information on any of our chocolates. Please email email@example.com for assistance.
Our chocolates are free of hydrogenated oils and trans fats.
Our standard milk chocolate has 34% cocoa, and our standard dark chocolate has 54%. Our Select Origin chocolates contain the highest cocoa content, ranging from 70% to 80% cocoa content.
Our dark chocolate is both kosher and milk-free, containing only cocoa mass, sugar, cocoa butter (which is not a milk derivative), soy lecithin, and vanilla. We do not add milk to our dark chocolate. All dark chocolate and dark chocolate mint items (bars, hearts, squares, and coins), as well as the dark chocolate almond bars and dark chocolate squares, are dairy-free. *Please note: these items are manufactured in the same factory, and with the same equipment, as our products which contain milk products. Equipment is cleaned between products, but we cannot guarantee that any product is entirely free of minute traces of dairy.
All of our products are certified Star-D Kosher by the National Council of Young Israel in affiliation with Star-K Kosher Certification, with the exception of our hot chocolate and unsweetened cocoa (which are certified by the Orthodox Union), and our marshmallows and Blue Bandana chocolate bars (which are not kosher certified). You may check the full listing of our Kosher products on the Star-K website at www.star-k.org. Due to the manufacturing process, we cannot guarantee that any product is entirely free of minute traces of dairy, as there is a potential for cross-contamination. This prevents our products from being pareve.
Our dark chocolate is milk-free, containing only cocoa mass, sugar, cocoa butter (which is vegan), soy lecithin, and vanilla. Put “vegan” in the search box on our website and you’ll get a list of vegan products. Please note that these items are all manufactured in the same factory and with the same equipment as our products which contain milk products. Equipment is cleaned between products, but we cannot guarantee that any product is entirely free of minute traces of dairy. Also, we use refined sugar in our chocolates, which some vegans avoid.
Unsweetened Cocoa is our only product characterized as sugar-free. All of our chocolates are produced with natural ingredients, never with artificial sweeteners, and contain no preservatives. As a general rule, the higher the cocoa content in chocolate, the lower the sugar content. Therefore, dark chocolate contains far less sugar than milk chocolate. We currently offer Select Origin Chocolates, which feature dark chocolates from around the world containing 70% to 80% cocoa content. And for a taste of single-origin, microbatch dark chocolate bars made entirely from scratch, try our Blue Bandana bean-to-bar chocolate.
Cocoa Powder: 5 milligrams of caffeine per 8 ounce serving, or 0.002% by weight of the chocolate is caffeine (our Mocha Hot Chocolate and Mountain Mint Hot Chocolate are the exception, with 8.65 milligrams of caffeine per 8 ounce serving). Dark Chocolate: 1 ounce of dark chocolate has 20 milligrams of caffeine, or 0.07% by weight of the chocolate is caffeine. Milk Chocolate: 1 ounce of milk chocolate has 6 milligrams of caffeine, or 0.02% by weight of the chocolate is caffeine. For comparison, coffee has 47-164 milligrams of caffeine per 5 ounce serving.
The alkali process, or Dutch Process, is used to neutralize the acidity normally found in chocolate. The process produces a powder with no cocoa butter by pressing the pure cacao paste at very high pressure to produce a fat free powder. We only use alkalized cocoa in our hot cocoas. If alkalized cocoa is used in any product, it must be stated in the ingredients.
We believe in the right of every customer to know what’s in their food, and how it’s produced. Since 1983, Lake Champlain Chocolates has been committed to sustainable agriculture, pursuing direct relationships with farmer-producers for our cream, butter, honey, and maple syrup.
And for 30 years, our mission has also been rooted in caring for our communities. Staying true to that mission means providing our customers with the enhanced transparency they seek, which is why Lake Champlain Chocolates is taking concrete steps toward that goal.
Lake Champlain Chocolates is proud to announce it has received Fair for Life - Social & Fair Trade Certification. Fair for Life is a third-party certification for social accountability and fair trade. Above and beyond fair trade certification, it looks at a company’s practices as a whole, including the ingredients used in its products.
Lake Champlain Chocolates sources ingredients from around the globe to use in our confections. Our Fair for Life - Social & Fair Trade Certification affirms the following:
- A price premium is paid to the farmers and co-ops.
- Certified products originate from fair trade producer operations.
- LCC is engaged in long-term partnerships and socially responsible trading practices with its suppliers/purveyors.
- LCC respects the labor rights of its own employees, providing good working conditions.
- LCC is a good community citizen and practices environmental responsibility.
We are proud to support many community service initiatives here and around the world, including a World Cocoa Foundation Family Support Scholarship that empowers women and educates youth in Ivory Coast, Africa.
We are also exploring how direct trade can impact the lives of farmers with Blue Bandana Chocolate. Eric Lampman’s bean-to-bar brand is bringing to life a new vision for sourcing cacao, with a goal of increased transparency. Eric’s work involves forging new relationships with farmers, reinvesting in communities via training and education, and sustaining a high level of quality from producers.
Lake Champlain Chocolates is a third-tier chocolate maker, which means we purchase chocolate as a finished ingredient from various suppliers. Our chocolatiers then add Vermont butter, cream, honey, and maple syrup to create our irresistible line of chocolates, confections, and gifts.
As of June 2013, 86% of the chocolate used by Lake Champlain Chocolates is fair trade certified by FLO-CERT of Fair Trade International. LCC finishes this chocolate into a broad portfolio of delicious confections.
We recognize that third-party certifications offer us, and our customers, the most comprehensive assurance that fair labor practices are being followed.
Achieving Fair for Life certification for a finished product is an additional, rigorous process, above and beyond the use of fair trade chocolate. Products that have earned this certification are recognized by the placement of the Fair for Life icon on the packaging.
Our first finished products to achieve the Fair for Life certification are part of our organic chocolate bar line. We look forward to expanding the number of products that carry the Fair for Life label, and invite you to look for this mark on your favorite LCC products:
Additionally, our cocoa-powder based hot chocolates are certified by Fair Trade USA. Look for this icon on the canister:
Lake Champlain Chocolates produces a wide selection of certified organic chocolates and confections, which are by definition GMO-free. The use of genetic engineering, or genetically modified organisms (GMOs), is prohibited in organic products. No matter where it was grown, if a product has the USDA Organic label on it, then it was not produced with GMOs.
Soy and corn comprise the highest percentage of genetically modified crops in the U.S., but our customers can be confident that the soy lecithin in our chocolates is non-GMO, and our best-selling milk and dark chocolate sea salt caramels are now made with organic rice syrup.
At Lake Champlain Chocolates, the quality of ingredients has always been paramount. As we continue toward our goal of full transparency, we’re in the process of eliminating from our line the few ingredients which contain GMOs by the end of 2014. In addition, our current R&D efforts are focused on developing organic and non-GMO products. We are excited about all of these changes, and encourage you to check this webpage for updates on our progress!
We are a third-tier chocolate producer, meaning we buy prepared chocolate rather than the raw cocoa beans. The chocolate we purchase already contains refined sugar by the time we buy it. We are aware of the concerns over refined sugar, and where possible we use organic evaporated cane juice.
The labels on our 5 Star Bars are too small to fit all of the nutritional information, but all our ingredients are fully disclosed and available from our offices. The nutritional information for each of the 5 Star Bars is listed here:
Five Star Caramel Bar 2 oz.
Milk and dark chocolate (sugar, cocoa butter, cocoa mass, milk powder, milk fat, soybean lecithin, and vanilla), almonds, sugar, heavy cream, corn syrup, honey, vanilla extract, and soybean lecithin. Contains milk, soybean, and tree nuts. May contain traces of peanuts and wheat.
Five Star Fruit & Nut Bar 1.9 oz.
Milk and dark chocolate (sugar, cocoa butter, cocoa mass, milk powder, milk fat, soybean lecithin, and vanilla), natural hazelnut paste, pecans, raisins, and dried cherries. Contains milk, soybean, and tree nuts. May contain traces of peanuts and wheat.
Five Star Hazelnut Bar 1.8 oz.
Gianduja and milk chocolate (sugar, natural hazelnut paste, cocoa butter, cocoa mass, milk powder, milk fat, soybean lecithin, and vanilla), unsalted hazelnuts, wheat flour, whey powder, salt, barley malt flour, and baking soda. Contains milk, soybean, tree nuts, and wheat. May contain traces of peanuts.
Five Star Peanut Bar 1.8 oz.
Milk and white chocolate (sugar, cocoa butter, cocoa mass, milk powder, milk fat, soybean lecithin, and vanilla), natural salted peanut butter, roasted salted peanuts, milled rice, and peanut flour. Contains milk, soybean, and peanuts. May contain traces of tree nuts and wheat.
Five Star Granola Bar 1.9 oz.
Dark and milk chocolate (sugar, cocoa butter, cocoa mass, milk powder, milk fat, soybean lecithin, and vanilla), almond butter, salted roasted almonds, dried cranberries, granola (rolled oats, maple syrup, brown sugar, canola oil, and cinnamon), and salt. Contains milk, soybean, and tree nuts. May contain traces of peanuts and wheat.