Fresh All Natural Chocolates from Vermont

Factory Tour FAQs


Factory Tour FAQs


Where does the tour take place?

The tour takes place on an observation deck that looks directly onto the production floor of our factory at 750 Pine Street in Burlington, Vermont.


How long is the tour?

The tour lasts approximately 25-30 minutes depending on what the factory is making at the time of your visit and questions from the group.


How often do tours run?

From mid-June to mid-October, we run five tours per weekday. Starting times are 10am, 11am, 12pm, 1pm, and 2pm. Upon arriving, look for a sign at the back of the store to sign up for a tour.

(Mid-October to mid-June: no 10am tour.)

Note: We also offer a self-guided tour anytime there is not a regular tour or other event happening on the observation deck.


How much does the tour cost?

It’s free! Please note: Since this activity is offered on a first-come, first-served basis, plan to arrive early. We are a very popular attraction in the summer! (We even recommend you arrive in the morning to sign up for an afternoon tour, then catch lunch or plan another activity during the wait.)


What happens on the tour?

During the tour you will get a direct view of the factory floor as a tour guide explains our company’s history, the cacao-to-chocolate process, and what is happening in the factory. The tour incorporates a slideshow of images, props to pass around, a chocolate tasting, a short factory video, and a final sample. This seated, lecture-format tour lasts about 25-30 minutes.

Please note: The factory production schedule changes daily, and even though tours are scheduled during peak production times, we cannot guarantee that specific production areas will be in operation when you visit.


Is the tour good for kids?

While everyone is welcome on the tour, we find that it is best suited for visitors ages 7 and up. If you have young children, the self-guided tour may be a better option.


How do I sign up for a tour?

Upon arriving, look for a sign at the back of the store to sign up for a tour. The tour ambassador will give each member of your group a sticker to reserve your seats on the tour. These stickers are your tickets!

Please note: Since this activity is offered on a first-come, first-served basis, plan to arrive early. We are a very popular attraction in the summer! (We even recommend that you arrive in the morning to sign up for an afternoon tour, then catch lunch or plan another activity during the wait.)


Can I sign up for a tour over the phone?

No, we ask that you come to the store to check in and get your tickets in person.


If I have signed up for a tour but arrive late will I still be able to join?

If there is no waiting list for your tour you may still join if you are less than 10 minutes late. After that point, it is too disruptive to the group and tour guide to allow late-comers. Please note: If your tour has a waiting list, you have a grace period of 5 minutes. After 5 minutes, your tickets may be given away. Please try to arrive on time!


What happens if the tour I want to take is full?

We can add your name to a wait list in the event that seats remain unclaimed 5 minutes into the tour. Because this is unlikely, we recommend that you sign up for a later tour or consider the self-guided tour.


Do tours run on the weekends?

Since the factory is not in production on the weekends, we do not run tours. We do offer free weekend chocolate tastings from 11am to 4pm that are fun for the whole family!


Can I make a reservation for a tour?

We don’t accept reservations for the public tours but if you have a group of 15 or more people we do offer private tours.

If you would like to bring a group of 15 or more people, it is best to email kdeutsch@lakechamplainchocolates.com for assistance. We require that you make your request at least 72 hours in advance of your desired visit for a private tour.


Can I bring a large group for a tour?

Since the tours are first-come, first-served, there is no guarantee that there will be tickets for everyone in a large group. For this reason, we offer private, scheduled tours for groups of 15 or more people (35 person maximum capacity).

If you would like to schedule a private tour, please email kdeutsch@lakechamplainchocolates.com We require that you make your request at least 72 hours in advance of your desired visit. In your message, include as much information you can about the size of the group, date and time of desired visit, and any special accommodations that may be necessary. We will do our best to schedule your private tour on the date you request but some flexibility is appreciated. Please note: Your tour is not scheduled until you have received a confirmation phone call or email.


Can I bring a group of more than 35 people?

For safety reasons, we must keep tours at a maximum of 35 people. If your group is larger than that, consider splitting into two smaller groups. Please email kdeutsch@lakechamplainchocolates.com for assistance.


Do you have any accommodations for people with special needs?

Our observation deck is handicap accessible. The tours are given in English, and the factory video does not offer closed captions. If you have questions or concerns, please call (802) 264-2148 or email kdeutsch@lakechamplainchocolates.com, and we will do our best to arrange a great visit for you.


What can I bring into the store and on a tour?

You can bring: cameras, bottled beverages, shopping bags, strollers, service animals (with official vest or paperwork).
Please do not bring: pets.


What is the Self-Guided Tour?

The Self-Guided Tour is a great option for visitors unable to attend or sit through a guided Factory Tour. It is available anytime there is not a regular tour or other event happening on the observation deck and includes a video, special sample, and an informational card that explains what happens in the factory.


What are the Free Chocolate Tastings?

Each Saturday and Sunday, we offer a free chocolate tasting experience that is fun for the whole family. Drop in anytime from 11am to 4pm to taste and discover the flavor profiles of four chocolates. When you are finished, enter your name to win a chocolate gift basket!


How do I get to Lake Champlain Chocolates?

We are located at 750 Pine Street, in Burlington, Vermont. Click here for our location on Google Maps.
NOTE: If you are walking from downtown Burlington, please be aware that the FREE AREA MAP provided at hotels and tourist attractions is not drawn to scale. What looks like a 10-minute walk is really at least 30 minutes.


Do you have parking?

Yes! We have a large parking lot to the south of our building. If you have a bus, motor home, or camper, please try to park to the back of the lot to allow other traffic to flow easily.