Factory Tour FAQs
- Where does the tour take place?
- How long is the tour?
- How often do tours run?
- How much does the tour cost?
- What happens on the tour?
- Is the tour good for kids?
- How do I sign up for a tour?
- Can I sign up for a tour over the phone?
- If I have signed up for a tour but arrive late will I still be able to join?
- What happens if the tour I want to take is full?
- Do tours run on the weekends?
- Can I make a reservation for a tour?
- Can I bring a large group for a tour?
- Can I bring a group of more than 35 people?
- Do you have any accommodations for people with special needs?
- What can I bring into the store and on a tour?
- What is the Self-Guided Tour?
- What are the Free Chocolate Tastings?
Factory Tour FAQs
The tour takes place on an observation deck that looks directly onto the production floor of our factory at 750 Pine Street in Burlington, Vermont.
The tour lasts approximately 25-30 minutes depending on what the factory is making at the time of your visit and questions from the group.
From mid-June to mid-October, we run five tours per weekday. Starting times are 10am, 11am, 12pm, 1pm, and 2pm. Upon arriving, look for a sign at the back of the store to sign up for a tour.
(Mid-October to mid-June: no 10am tour.)
Note: We also offer a self-guided tour anytime there is not a regular tour or other event happening on the observation deck.
It’s free! Please note: Since this activity is offered on a first-come, first-served basis, plan to arrive early. We are a very popular attraction in the summer! (We even recommend you arrive in the morning to sign up for an afternoon tour, then catch lunch or plan another activity during the wait.)
During the tour you will get a direct view of the factory floor as a tour guide explains our company’s history, the cacao-to-chocolate process, and what is happening in the factory. The tour incorporates a slideshow of images, props to pass around, a chocolate tasting, a short factory video, and a final sample. This seated, lecture-format tour lasts about 25-30 minutes.
Please note: The factory production schedule changes daily, and even though tours are scheduled during peak production times, we cannot guarantee that specific production areas will be in operation when you visit.
While everyone is welcome on the tour, we find that it is best suited for visitors ages 7 and up. If you have young children, the self-guided tour may be a better option.
Upon arriving, look for a sign at the back of the store to sign up for a tour. The tour ambassador will give each member of your group a sticker to reserve your seats on the tour. These stickers are your tickets!
Please note: Since this activity is offered on a first-come, first-served basis, plan to arrive early. We are a very popular attraction in the summer! (We even recommend that you arrive in the morning to sign up for an afternoon tour, then catch lunch or plan another activity during the wait.)
No, we ask that you come to the store to check in and get your tickets in person.
If there is no waiting list for your tour you may still join if you are less than 10 minutes late. After that point, it is too disruptive to the group and tour guide to allow late-comers. Please note: If your tour has a waiting list, you have a grace period of 5 minutes. After 5 minutes, your tickets may be given away. Please try to arrive on time!
We can add your name to a wait list in the event that seats remain unclaimed 5 minutes into the tour. Because this is unlikely, we recommend that you sign up for a later tour or consider the self-guided tour.
Since the factory is not in production on the weekends, we do not run tours. We do offer free weekend chocolate tastings from 11am to 4pm that are fun for the whole family!
We don’t accept reservations for the public tours but if you have a group of 15 or more people we do offer private tours.
If you would like to bring a group of 15 or more people, it is best to email firstname.lastname@example.org for assistance. We require that you make your request at least 72 hours in advance of your desired visit for a private tour.
Since the tours are first-come, first-served, there is no guarantee that there will be tickets for everyone in a large group. For this reason, we offer private, scheduled tours for groups of 15 or more people (35 person maximum capacity).
If you would like to schedule a private tour, please email email@example.com We require that you make your request at least 72 hours in advance of your desired visit. In your message, include as much information you can about the size of the group, date and time of desired visit, and any special accommodations that may be necessary. We will do our best to schedule your private tour on the date you request but some flexibility is appreciated. Please note: Your tour is not scheduled until you have received a confirmation phone call or email.
For safety reasons, we must keep tours at a maximum of 35 people. If your group is larger than that, consider splitting into two smaller groups. Please email firstname.lastname@example.org for assistance.
Our observation deck is handicap accessible. The tours are given in English, and the factory video does not offer closed captions. If you have questions or concerns, please call (802) 264-2148 or email email@example.com, and we will do our best to arrange a great visit for you.
You can bring: cameras, bottled beverages, shopping bags, strollers, service animals (with official vest or paperwork).
Please do not bring: pets.
The Self-Guided Tour is a great option for visitors unable to attend or sit through a guided Factory Tour. It is available anytime there is not a regular tour or other event happening on the observation deck and includes a video, special sample, and an informational card that explains what happens in the factory.
Each Saturday and Sunday, we offer a free chocolate tasting experience that is fun for the whole family. Drop in anytime from 11am to 4pm to taste and discover the flavor profiles of four chocolates. When you are finished, enter your name to win a chocolate gift basket!
We are located at 750 Pine Street, in Burlington, Vermont. Click here for our location on Google Maps.
NOTE: If you are walking from downtown Burlington, please be aware that the FREE AREA MAP provided at hotels and tourist attractions is not drawn to scale. What looks like a 10-minute walk is really at least 30 minutes.
Yes! We have a large parking lot to the south of our building. If you have a bus, motor home, or camper, please try to park to the back of the lot to allow other traffic to flow easily.