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Shipping and Returns

Holiday Ordering Deadlines

Delivery Options and Deadlines
Number of Days to Ship UPS Ground
Sales Tax
Special Handling
Restrictions
Returns

Shipping and Handling Costs Per Recipient Address:

$25.00 and under: . . . . . . . . . . . . . $7.50

$25.01 to $38.00: . . . . . . . . . . . . . $8.50

$38.01 to $50.00: . . . . . . . . . . . . . $9.95

$50.01 to $75.00: . . . . . . . . . . . . . $12.95

$75.01 to $100.00: . . . . . . . . . . . . . $14.95

$100.01 to $150.00: . . . . . . . . . . . . $16.95

$150.01 to $200.00: . . . . . . . . . . . . $19.95

$200.01 to $250.00: . . . . . . . . . . . . $24.95

$250.01 to $500.00: . . . . . . . . . . . . $29.95

$500.01 to $600.00: . . . . . . . . . . . . $49.95

$600.01 to $700.00: . . . . . . . . . . . . $59.95

$700.01 to $800.00: . . . . . . . . . . . . $69.95

$800.01 to $900.00: . . . . . . . . . . . . $79.95

$900.01 to $1000.00: . . . . . . . . . . . $89.95

$1000.01 to $1500.00: . . . . . . . . . . $119.95

$1500.01 to $2000.00: . . . . . . . . . . $159.95

$2000.01 to $2500.00: . . . . . . . . . . $199.95

$2500.01 to $3000.00: . . . . . . . . . . $249.95

$3000.01 to $3500.00: . . . . . . . . . . $295.95

$3500.01 to $4000.00: . . . . . . . . . . $349.95

$4000.01 to $4500.00: . . . . . . . . . . $399.95

$4500.01 to $5000.00: . . . . . . . . . . $449.95

$5000.01 & up: . . . . . . . . . . . . . . . $499.95+

For orders under $500.00:
For Next Day Service, add $17.50 to above rates.
For 2-Day Service, add $9.50 to above rates.
Hawaii, Florida & Alaska must always ship 2-Day or Next Day.
Please note: When shipping to Alaska, these services are not guaranteed; remote areas will take longer.

Number of Days to Ship UPS Ground
Below is a map of the number of days it takes to ship from Lake Champlain Chocolates in Vermont. If you are shipping to an address outside of New England, there may be additional shipping charges to expedite your order so it doesn't melt in transit. See our Summer Shipping Policy for details.

Delivery Options & Deadlines
We ship exclusively with UPS and transit times vary depending on destination. Standard deliveries are only made on weekdays.
Standard delivery via ground service takes 1-6 business days. If you wish, 2 Day (delivery within 2 business days), Next Day (delivery within one business day) air service, and Saturday Shipping are available for an additional charge. Orders placed after 2:00PM EST will not ship until the next business day.

Saturday Shipping Policy
Saturday delivery is intended for residential addresses. You may choose this option for delivery at a place of business only if you are certain that the business will be open. Please include the name of the business in the address. Unfortunately, this option is not available for hospitals, as most will not process deliveries on a Saturday

Holiday Ordering Deadlines
For arrival by Thanksgiving, Thursday, November 26, 2009 (delivery by Wednesday, November 25):
Standard Delivery: order by 2:00 p.m. ET on Wednesday, November 18
2-Day Delivery: order by 2:00 p.m. ET on Monday, November 23
Next Day Delivery: order by 2:00 p.m. ET on Tuesday, November 24

For arrival by Christmas, Friday, December 25, 2009 (delivery by Thursday, December 24):
Standard Delivery: order by 2:00 p.m. ET on Thursday, December 17
Please note that UPS does not guarantee timely Standard (Ground) Delivery between December 12 and December 24 (you may want to allow an extra day or two just to be safe!).
Standard (Ground) Deliveries to CT, MA, ME, NH, RI, and VT will arrive by December 24 if we receive your order by 2:00 p.m. ET on December 23.
2-Day Delivery: order by 2:00 p.m. ET on Tuesday, December 22
Next Day Delivery: order by 2:00 p.m. ET on Wednesday, December 23

For arrival by New Year's Day, Friday, January 1, 2010 (delivery by Wednesday, December 30):
Standard Delivery: order by 2:00 p.m. ET on Wednesday, December 23
2-Day Delivery: order by 2:00 p.m. ET on Monday, December 28
Next Day Delivery: order by 2:00 p.m. ET on Tuesday, December 29

For arrival by Valentine's Day by Friday, February 12, 2010
Standard Delivery: order by 4:00 p.m. ET on Friday, February 5
2-Day Delivery: order by 4:00 p.m. ET on Wednesday, February 10
Next Day Delivery: order by 4:00 p.m. ET on Thursday, February 11

For guaranteed arrival by Valentine's Day by Saturday, February 13, 2010
2-Day Saturday Delivery: Order by 4:00 ET on Thursday, February 11
Next Day Saturday Delivery: Order by 4:00 ET on Friday, February 12

For arrival by Easter, Sunday, April 12, 2009 (delivery by Friday, April 10):
Standard Delivery: order by 2:00 p.m. ET on Friday, April 3
2-Day Delivery: order by 2:00 p.m. ET on Wednesday, April 8
Next Day Delivery: order by 2:00 p.m. ET on Thursday, April 9

For arrival by Administrative Professional's Day (formerly Secretary's Day), Wednesday, April 22, 2009:
Standard Delivery: order by 2:00 p.m. ET on Wednesday, April 15
2 Day Delivery: order by 2:00 p.m. ET on Monday, April 20
Next Day Delivery: order by 2:00 p.m. ET on Tuesday, April 21

For arrival by Mother's Day, Sunday, May 10, 2009 (delivery by Friday, May 8):
Standard Delivery: order by 2:00 p.m. ET on Friday, May 1
2 Day Delivery: order by 2:00 p.m. ET on Wednesday, May 6
Next Day Delivery: order by 2:00 p.m. ET on Thursday, May 7

For arrival by Father's Day, June 21, 2009 (delivery by Friday, June 19):
Standard Delivery: order by 2:00 p.m. ET on Friday, June 12
2 Day Delivery: order by 2:00 p.m. ET on Wednesday, June 17
Next Day Delivery: order by 2:00 p.m. ET on Thursday, June 18

Note: Late deliveries are always possible, but we've done our best to ensure they're as infrequent as possible.

Sales Tax
Local and state sales tax is charged on orders (both on merchandise and shipping charges) being shipped to addresses in the state of New York. Some Vermont towns also charge tax. These tax rates vary by city and county. For specific amounts, please call 1-800-465-5909.

Special Handling
Due to the perishable nature of our chocolates, we take special care to ensure the delivery of your chocolates in perfect condition. Each package comes surrounded by Lake Champlain Chocolates' signature tissue paper and with a personalized gift message. We pack each box with special insulation and gel ice as needed.

Shipping rates and methods vary by time of year. From May 11 to September 21, we take extra precautions and ship via 2-Day Air or Next Day Air, as needed. There is an extra charge of $9.50 (2 Day Air) and $17.50 (Next Day Air) added to your standard shipping cost. We pack each box with special insulation and gel ice to ensure the safe arrival of your chocolates.

For shipments to warm weather destinations and during the Summer months, we ship orders on Monday, Tuesday and Wednesday only - to prevent chocolates from sitting on a truck over a weekend and to ensure safe delivery.

Restrictions
Please note that we cannot ship to P.O. Boxes. You must provide a street address for your order. Be sure to include appropriate suite or apartment numbers when necessary to ensure proper delivery.

Deliveries are only made on weekdays. UPS does not deliver on weekends. We may choose not to ship an order over the weekend to ensure perfect condition upon receipt.

Due to the perishable nature of our chocolates, we are not able to ship outside of the U.S.

Returns
We guarantee you'll be completely satisfied with your purchase of Lake Champlain Chocolates. If you aren't - for any reason - simply return your order within one week of receipt. We'll send you a prompt refund or replacement, whichever you prefer.

Ship your chocolates to:
Returns Department
Lake Champlain Chocolates
750 Pine Street
Burlington, VT 05401

Be sure to include a letter specifically explaining your concern and indicate whether you'd like us to issue you a replacement or credit. Please include the shipping label from the outside of your package for identification purposes.



1-800-465-5909 • 802-864-1808
1-800-634-8105 for Retailers
750 Pine Street, Burlington, VT 05401

Lake Champlain Chocolates has been making fresh, all-natural gourmet chocolates for 26 years. Our specialties include chocolate truffles, chocolate gifts, Thanksgiving chocolate, Christmas chocolates and gift baskets, Hanukkah chocolate, wedding chocolates, anniversary gift ideas and our ever-popular Chocolate of the Month Club.